SHIPPING & DELIVERY

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Fast Processing & Delivery

We prioritize getting your order to you quickly. Most orders are processed within 24 hours, so orders placed before midnight are typically shipped the next business day via FedEx or UPS.

Delivery Times

United States

• 7 business days | UPS Standard
• 7-10 business days | FedEx International

Canada

• 7-10 business days | FedEx International
• 7-10 business days | UPS Standard

Puerto Rico

• 7-10 business days | FedEx International
• 7-10 business days | UPS Standard

Please note: Delivery times are provided by FedEx and UPS. Customs processing may cause additional delays for international shipments.

Express Shipping Options

Need faster delivery? We offer express shipping via FedEx and UPS with delivery times as fast as 1-3 business days to most destinations. Pricing depends on package weight and service speed required.

Contact our Customer Service team for express shipping quotes and availability.

Payment & Processing

Instant Processing: PayPal and credit card orders are processed immediately once payment is confirmed. We monitor payments throughout the day to ensure swift processing.

Shipping Costs

FedEx International Shipping

• United States: €23.00
• Canada (Most Provinces): €25.10
  Alberta, Quebec, New Brunswick, Ontario, British Columbia, Saskatchewan
• Canada (Newfoundland): €61.00
• Puerto Rico: €46.00

UPS International Shipping

• United States: €26.30
• Canada: €27.00
• Puerto Rico: €27.00

Delivery & Collection

Successful Delivery: Most packages are delivered directly to your address during business hours.

Missed Delivery: If you're unavailable, FedEx or UPS will leave a delivery notice and hold your package at the nearest pickup point. You can collect it using the provided tracking information and valid ID.

Delivery Issues: If delivery fails due to incorrect address information, customer unavailability, or refused delivery, the customer is responsible for any additional shipping costs or package loss.

Address Accuracy: Please ensure your shipping address is complete and accurate. We cannot be responsible for packages sent to incorrect addresses provided by the customer.

Returns & Refunds

Return Authorization Required: Please contact us before returning any items to receive return authorization and instructions.

Return Process:

• Customer covers return shipping costs
• Items must be returned in original condition and packaging
• Items are inspected upon receipt
• Full refund processed promptly after successful inspection
• Refunds issued to original payment method

Return Timeframe: Items must be returned within 30 days of delivery for a full refund.

Customer Support

Questions about shipping, tracking, or returns?
Contact our Customer Service team - we're here to help ensure your order reaches you smoothly.

Customer Service Hours: Monday-Friday, 9:00-17:00 CET (3:00-11:00 AM EST / 12:00-8:00 PM PST)

International Shipping Notice

Customs & Duties: International customers may be subject to import duties, taxes, and customs fees determined by your local customs office. These charges are not included in our shipping costs and are the customer's responsibility.

Other Destinations:

• European Union: Visit our EU webshop for local shipping rates
• Great Britain: Visit our GB webshop for local shipping rates