RETURNS POLICY
What can be returned. Cosmetic, nail and care products cannot be returned once they have left us. Non-consumable items — lamps, tools and equipment — may be returned at our discretion. Full conditions are set out on our Cancellation page.
No statutory right of withdrawal. The statutory right of withdrawal for consumers under §§ 312g, 355 BGB does not apply to business customers.
Always contact us first. Do not send anything back before we have agreed it. Returns that arrive without prior agreement cannot be processed and will be sent back at your cost.
How to request a return. Email help@ikoniqnails.com with:
- your order number
- the item and quantity
- the reason for the request
- photographs, where the item is damaged or the wrong item arrived
Manufacturing defects. Our products carry a 12-month warranty from delivery against manufacturing defects. Inspect your goods on receipt: obvious defects must be reported in writing within 5 business days, hidden defects as soon as you discover them.
Risk in transit. Once your order is handed to the courier, risk passes to you and our responsibility ends. This includes parcels lost or damaged in transit, theft after delivery, and deliveries that fail because no one is available to receive the parcel — where it is then returned to us or lost in the process.
Wrong item delivered. If we have picked or shipped the wrong item, that is our error and not a transit matter. Contact us within 5 business days and we will correct it at our cost.
What happens next. We aim to respond within 2 business days. If a return is agreed we will confirm the return address in writing — please use only the address we give you, as it is not always the address on your invoice.
