SHIPPING & DELIVERY
Fast Processing & Delivery
We prioritize getting your order to you quickly. Most orders are processed within 24 hours, so orders placed before midnight are typically shipped the next business day via FedEx.
Delivery Times
Great Britain (England, Scotland, Wales)
5-7 business days | FedEx International
Channel Islands (Guernsey & Jersey)
5-7 business days | FedEx International
Please note: Delivery times are provided by FedEx. Customs processing may cause additional delays for international shipments.
Express Shipping Options
Need faster delivery? We offer express shipping via FedEx with delivery times as fast as 2-3 business days to most UK destinations. Pricing depends on package weight and service speed required.
Contact our Customer Service team for express shipping quotes and availability.
Payment & Processing
Instant Processing: PayPal and credit card orders are processed immediately once payment is confirmed. We monitor payments throughout the day to ensure swift processing.
Bank Transfer: Please allow 1-3 business days for bank transfers to reach our account. Your order will be processed as soon as payment is received. Weekend orders are shipped the following Monday.
Shipping Costs
FedEx International Shipping
- Great Britain (England, Scotland, Wales): €11.07 (VAT excluded)
- Channel Islands (Guernsey, Jersey): €18.90
Delivery & Collection
Successful Delivery: Most packages are delivered directly to your address during business hours.
Missed Delivery: If you're unavailable, FedEx will leave a delivery notice and hold your package at the nearest pickup point for 7 business days. You can collect it using the provided tracking information and valid ID.
Delivery Issues: If delivery fails due to incorrect address information, customer unavailability, or refused delivery, additional charges may apply. Customer is responsible for these additional costs.
Address Accuracy: Please ensure your shipping address is complete and accurate, including correct postcode. We cannot be responsible for packages sent to incorrect addresses provided by the customer.
Returns & Refunds
Return Authorization Required: Please contact us before returning any items to receive return authorization and instructions.
Return Process:
- Customer covers return shipping costs
- Items must be returned in original condition and packaging
- Items are inspected upon receipt
- Full refund processed promptly after successful inspection
- Refunds issued to original payment method
Return Timeframe: Items must be returned within 30 days of delivery for a full refund.
Brexit & Customs Information
Import Duties & VAT: As the UK is no longer part of the EU, customers may be subject to import duties, VAT, and customs fees determined by HMRC. These charges are not included in our shipping costs and are the customer's responsibility.
Customs Declaration: All packages are declared with accurate product descriptions and values as required by UK customs regulations.
Customer Support
Questions about shipping, tracking, or returns?
Contact our Customer Service team - we're here to help ensure your order reaches you smoothly.
Customer Service Hours: Monday-Friday, 9:00-17:00 CET (8:00-16:00 GMT)
Other Destinations
- European Union: Visit our EU webshop for local shipping rates
- USA & Canada: Visit our USA webshop for local shipping rates
